Work

Triggers and inhibitors of illegitimate customer complaining behavior

Year: 2014

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-11-2012-0209

Authors: Zhuowei (Joy) Huang, Chen Zhao, Li Miao, Xiaoxiao Fu

Institutions: University of Illinois Urbana-Champaign, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1535512330

FWCI: 5.865

Cites: 44

Cited by: 25

Related to: 10