Work

Customer‐driven benchmarking

Year: 2013

Type: article

Source: Benchmarking An International Journal

DOI: 10.1108/14635771311318144

Authors: Hamed Shamma, Salah Hassan

Institutions: American University in Cairo, George Washington University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1536099566

FWCI: 6.174

Cites: 60

Cited by: 33

Related to: 10