Work

The sex of the service provider: Does it influence perceptions of service quality?

Year: 1997

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(97)90023-3

Author: E Fischer

Institutions: York University, York University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1536583674

FWCI: 4.727

Cites: 38

Cited by: 123

Related to: 10