Work

Internal service barometers

Year: 2003

Type: article

Source: European Journal of Marketing

DOI: 10.1108/03090560310486942

Author: Manfred Bruhn

Institution: University of Basel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1536705224

FWCI: 2.148

Cites: 65

Cited by: 80

Related to: 10