Work

User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET)

Year: 2008

Type: article

Abstract: User satisfaction held an important position in an organization to measure information system implementation excellence. Therefore, it is necessary for an organization to evaluate their delivered service using end-user satisfaction as feedback. The objectives of this study are to evaluate user satisfaction and examine the dimensions of WEBQUAL instrument which are valued by e-library user in Stock Exchange of Thailand (SET). This research conducted under WEBQUAL theory (Barnes and Vidgen) and end-user satisfaction theory (Doll and Torkzadeh). Analysis organized from a set of data which involve 341 responses from e-library systems end-users confirm some degree of positive association between WEBQUAL dimensions and end-user satisfaction.

Source: Jurnal Akuntansi dan Keuangan (Institute of Research and Community Outreach Petra Christian University)

DOI: 10.9744/jak.10.1.pp

Author: Josua Tarigan

Institution: Petra Christian University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1536875319

FWCI:

Cites: 16

Cited by: 54

Related to: 10