Work

Building Loyal Relationships Between Customers and Providers

Year: 2005

Type: article

Source: Journal of Travel & Tourism Marketing

DOI: 10.1300/j073v18n01_05

Authors: Duarte B. Morais, Michael J. Dorsch, Sheila J. Backman

Institutions: Pennsylvania State University, Clemson University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1537485257

FWCI: 2.662

Cites: 41

Cited by: 26

Related to: 10