Quality management implementation : a multiple case study in Indonesian manufacturing firms
Year: 2005
Type: other
Abstract: Quality management is viewed as concepts, principles, or practices, within which prescriptive views and empirical facts play roles in constructing its recent definition. Essentially, the concepts of quality management share three principles, i.e. customer focus, continuous improvement, and the central role of people. In this research, transforming the concepts and principles into a system, and then realising it through practices in order to improve organisational effectiveness are referred as quality management implementation. This implies that implementation is a process of change.
Author: Dradjad Irianto
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1538629449