Work

Complaint Behavior as a Factor in Cruise Line Losses

Year: 2003

Type: article

Source: Journal of Travel & Tourism Marketing

DOI: 10.1300/j073v15n01_05

Authors: Allan R. Miller, William F. Grazer

Institution: Towson University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1538714708

FWCI: 2.854

Cites: 23

Cited by: 29

Related to: 10