Work

How organizational citizenship behavior mediates between internal marketing and service quality

Year: 2012

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656711211230508

Authors: SeyedReza SeyedJavadin, Hamzeh Rayej, Hamidreza Yazdani, Mehrdad Estiri, Seyed Ali Aghamiri

Institutions: University of Tehran, Tarbiat Modares University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1538839612

FWCI: 4.534

Cites: 80

Cited by: 27

Related to: 10