Work

Service Quality: A Concept Not Fully Explored

Year: 2001

Type: article

Abstract: Made available in DSpace on 2008-05-22T20:23:53Z (GMT). No. of bitstreams: 1 librarytrendsv49i4i_opt.pdf: 450690 bytes, checksum: b2a1709004e62d3cafa1b2a3e61ba458 (MD5) Previous issue date: 2001

Source: Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

Authors: Peter Hernon, Danuta A. Nitecki

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1540445079

FWCI: 8.465

Cites: 37

Cited by: 118

Related to: 10