Work

Predicting overall service quality: a structural equation modelling approach

Year: 2002

Type: article

Study design: Observational Study

Source: Universitat de Girona Digital Repository (Universitat de Girona)

Authors: Carme Saurina, Germà Coenders

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W154107008

FWCI: 1.482

Cites: 40

Cited by: 30

Related to: 10