Work

Customer Experience Management in E-Services

Year: 2007

Type: book-chapter

Source: Studies in computational intelligence

DOI: 10.1007/978-3-540-37017-8_17

Authors: Zhaohao Sun, Sim Kim Lau

Institution: University of Wollongong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1541578339

FWCI: 5.999

Cites: 52

Cited by: 20

Related to: 10