Work

Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Tourism Research

DOI: 10.1002/jtr.884

Authors: Veljko Marinković, Vladimir Senić, Milan Kocić, Srđan Šapić

Institution: University of Kragujevac

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1542490343

FWCI: 1.758

Cites: 57

Cited by: 31

Related to: 10