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Municipal Awareness and Citizen Satisfaction: The Case of the Northern Borders in Saudi Arabia

Year: 2015

Type: article

Abstract: The literature suggests a strong relationship between municipal awareness and citizen satisfaction. This study aims at examining the determinants of municipal awareness, and their impacts on citizen satisfaction. The model of this study was validated in the context of the kingdom of Saudi Arabia with 250 inhabitants in the region of Northern Borders. The study data is collected and processed using exploratory and confirmatory analysis, based on survey methods and structural equations. The results revealed a positive association between municipal awareness and citizen satisfaction. Overall, findings suggest that knowledge, discussion, participation and learning about municipal achievements, as indicators of municipal awareness, affect citizen satisfaction with the quality of the municipal services.Keywords: Municipal awareness; citizen satisfaction; local development.JEL Classifications: H72; O18

Source: International Review of Management and Marketing

Author: Sultan O. Almarshad

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $300

OpenAlex ID: W1542584322

FWCI: 1.969

Cites: 42

Cited by: 12

Related to: 10