Work

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach

Year: 2013

Type: conference-paper

Source: Communications in computer and information science

DOI: 10.1007/978-3-642-38833-0_16

Authors: Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel

Institutions: Griffith University, University of Eastern Finland, University of Southern Queensland

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: green

Funders: Tekes, European Regional Development Fund

OpenAlex ID: W1544116430

FWCI: 2.023

Cites: 16

Cited by: 12

Related to: 10