Work

SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success

Year: 2008

Type: article

Study design: Observational Study

Source: Quality Management Journal

DOI: 10.1080/10686967.2008.11918192

Authors: Hollis Landrum, Victor R. Prybutok, Leon A. Kappelman, Xiaoni Zhang

Institutions: U.S. Army Engineer Research and Development Center, University of North Texas, Northern Kentucky University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1544349545

FWCI: 6.518

Cites: 26

Cited by: 40

Related to: 10