Work

Customer Trust in the Salesperson

Year: 1999

Type: article

Study designs: Systematic Review, Meta-Analysis

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(97)00244-0

Authors: John E Swan, Michael R Bowers, Lynne D Richardson

Institution: University of Alabama at Birmingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1544866813

FWCI: 17.6

Cites: 45

Cited by: 404

Related to: 10