Descriptions of Difficult Conversations between Native and Non-Native English Speakers: In-group Membership and Helping Behaviors
Year: 2014
Type: article
Abstract: This study illustrated the perceptions of native English speakers about difficult conversations with non-native English speakers. A total of 114 native English speakers enrolled in undergraduate communication courses at a regional state university answered a questionnaire about a recent difficult conversation the respondent had with a non-native English speaker. A thematic analysis of their responses revealed that helping occurred when the non-native speaker was considered to be a customer, in-group member, or "fellow human being." Helping behavior was characterized by actions that fostered understanding between the interactants and aided the non-native speaker in completion of a task or goal. Non-helping occurred when the non-native speaker was considered to be an out-group member violating role expectations or cultural norms.
Source: The Qualitative Report
Authors: Ray Young, William Faux
Institution: Valdosta State University
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $500
OpenAlex ID: W1544954485