Work

Rethinking paradigms of service

Year: 2003

Type: article

Source: International Journal of Operations & Production Management

DOI: 10.1108/01443570310453271

Author: Christopher A. Voss

Institution: London Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1545975548

FWCI: 13.59

Cites: 11

Cited by: 166

Related to: 10