Work

Customer defection in retail banking

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-04-2014-0080

Authors: Lamprini P. Piha, George J. Avlonitis

Institution: Athens University of Economics and Business

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1549068579

FWCI: 6.615

Cites: 75

Cited by: 38

Related to: 10