Work

The impact of cyberostracism on online complaint handling

Year: 2013

Type: article

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/09590551311288166

Authors: Anna S. Mattila, Luisa Andreau, Lydia Hanks, Ellen E. Kim

Institutions: Pennsylvania State University, Universitat de València, Florida State University, California State University, Fullerton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1549401799

FWCI: 6.867

Cites: 64

Cited by: 45

Related to: 10