Work

Service Breakthroughs: Changing the Rules of the Game

Year: 1990

Type: article

Authors: James L. Heskett, Christopher W. L. Hart, W. Earl Sasser

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1553186720

FWCI: 13.21

Cites:

Cited by: 460

Related to: 10