Work

Culture and service quality expectations

Year: 2007

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520710834993

Authors: Karen Kueh, Boo Ho Voon

Institutions: Swinburne University of Technology Sarawak Campus, Universiti Teknologi MARA

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1554845567

FWCI: 7.787

Cites: 87

Cited by: 162

Related to: 10