Work

A process model of discretionary service behavior

Year: 2001

Type: article

Source: Journal of Quality Management

DOI: 10.1016/s1084-8568(01)00042-6

Authors: Donna Maria Blancero, Scott A Johnson

Institutions: Arizona State University, San Jose State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1555686719

FWCI: 1.539

Cites: 54

Cited by: 20

Related to: 10