Work

Identifying and ranking critical success factors of customer experience in banks

Year: 2012

Type: article

Source: Journal of Modelling in Management

DOI: 10.1108/17465661211242813

Authors: Ruchi Garg, Zillur Rahman, M.N. Qureshi, Ishwar Kumar

Institutions: Indian Institute of Technology Roorkee, Maharaja Sayajirao University of Baroda

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1555965382

FWCI: 4.556

Cites: 81

Cited by: 73

Related to: 10