Work

Profitability and customer satisfaction in services

Year: 1999

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239910264316

Authors: Antonella Carù, Antonella Cugini

Institution: Bocconi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1558237807

FWCI: 0.802

Cites: 17

Cited by: 32

Related to: 10