The influence of organisational trust on employee satisfaction in an unstable political enviroment
Year: 2013
Type: dissertation
Study design: Observational Study
Abstract: The outcome of this research paper provides an emphasis on the role of trust as a\ntrigger for the turnaround strategy that can influence employees’ behaviour, and\nhence increase satisfaction levels within the organisation in challenging moments of\nunstable political environment. The aim of understanding trust in this context, is\nthus to reduce the incidents of business interruptions and eventually improve\nbusiness performance. Dimensions of trust were categorised into affect-based and\ncognition-based trust. Furthermore, two influencing moderators; internal\ncommunication within the organisation and organisation commitment among\nemployees; were introduced to explicitly identify the dynamics of the relationship\nbetween the dimensions of trust and job satisfaction.\nThe study was completed using a survey conducted in Egypt, during the critical\nperiod after the president was ousted and there was a take-over by the military,\nwhich caused massive turbulence to the business environment. Data was collected\nfrom four different firms operating in different industries.\nThe multiple regression model was able to identify the vital role of cognition-based\ntrust as a dominant trigger for job satisfaction. Moreover, internal communication\nand organisational commitment were found to moderate the impact on the\nrelationship between dimensions of trust and job satisfaction, and hence are able to\nstimulate improved job satisfaction, thus improve business performance.
Author: Mostafa El-Ghorab
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W155833513