Diagnosing and Redesigning a Health(y) Organization - An Avarto (Bertelsmann) Action Research Study
Year: 2007
Type: article
Abstract: Empirical results clearly indicate that managers spend a great amount of their working time on communication (Mintzberg 1971, Mintzberg 1973).One task of management is to design the communication within the organization in an effective way.Therefore, we argue that the adequate design of information channels within organizations is a crucial prerequisite for the long-term effectiveness of any organization.Based on an action research study carried out at one of arvato's sites, we sketch how organizations can be analyzed and redesigned in a structured way by combining cybernetics with conceptual modelling.We show how informational and organizational problems have been identified and solved for an organization that has been acquired by arvato.
Authors: Marcus Laumann, Christoph Rosenkranz, Harald Kolbe
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W155916416