Work

Assessing the Use of Regression Analysis in Examining Service Recovery in the Insurance Industry: Relating Service Quality, Customer Satisfaction, and Customer Trust

Year: 2001

Type: article

Source: RePEc: Research Papers in Economics

Author: Steven A. Taylor

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1562113733

FWCI: 2.309

Cites: 34

Cited by: 58

Related to: 10