Work

Consumer responses to online retailer's service recovery after a service failure

Year: 2011

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604521111159807

Authors: Hsin‐Hui Lin, Yi‐Shun Wang, Li‐Kuan Chang

Institutions: National Taichung University of Science and Technology, National Changhua University of Education

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1563114525

FWCI: 9.992

Cites: 73

Cited by: 158

Related to: 10