Work

Es necesario el compromiso de los trabajadores para alcanzar ventajas competitivas y satisfacción del cliente cuando las compañías emplean prácticas de HRM y TQM

Year: 2012

Type: article

Abstract: There is mounting interest in both theory and practice regarding the relationship between Human Resource Management (HRM) and Total Quality Management (TQM), as well as the relationship between HRM and TQM and organisational performance. This paper focuses on the empirical explanation of the role of commitment as a form of mediation between the HRM or TQM practices and company competitiveness (competitive advantage and customer satisfaction). Light is also shed on the interrelationship between HRM and TQM practices testing the scope of influence of each HRM practice on TQM implementation, including the effect of HRM on individual TQM practices.

Source: UCJC Business and Society Review (formerly known as Universia Business Review)

Authors: Rafaela Alfalla-Luque, Juán A. Marín-García, Carmen Medina‐López

Institutions: Universidad de Sevilla, Universitat Politècnica de València

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: bronze

Funder: Ministerio de Ciencia e Innovación

Award: G8426797411