Work

Service Management for Competitive Advantage

Year: 1994

Type: article

Authors: James A. Fitzsimmons, Mona J. Fitzsimmons

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1566879902

FWCI: 14.99

Cites:

Cited by: 293

Related to: 10