Work

Measuring transaction‐specific satisfaction in services

Year: 2005

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560510590737

Authors: Cleopatra Veloutsou, G. Ronald Gilbert, Luiz A. Moutinho, Mark M.H. Goode

Institutions: University of Glasgow, Florida International University, Cardiff University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1567209266

FWCI: 8.003

Cites: 90

Cited by: 105

Related to: 10