Work

Service Quality Gaps

Year: 2015

Type: reference-entry

Source: Wiley Encyclopedia of Management

DOI: 10.1002/9781118785317.weom090649

Author: Barbara R. Lewis

Institution: University of Manchester

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1567904907

Cites: 10

Cited by: 4

Related to: 10