Work

Indirect Financial Benefits from Service Quality

Year: 1996

Type: article

Source: Quality Management Journal

DOI: 10.1080/10686967.1996.11918728

Authors: Peter J. Danaher, Roland T. Rust

Institutions: University of Auckland, Vanderbilt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1568220956

FWCI: 8.823

Cites: 39

Cited by: 159

Related to: 10