The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry
Year: 2009
Type: article
Study design: Observational Study
Source: Management Research News
Authors: Olgun Kitapci, Ibrahim Taylan Dortyol
Institution: Sivas Cumhuriyet Üniversitesi
Language: English
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W1568304568