Work

A sustainable e-service quality model

Year: 2015

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-09-2012-0103

Authors: Gjoko Stamenkov, Zamir Dika

Institution: South East European University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1568412984

FWCI: 11.77

Cites: 82

Cited by: 51

Related to: 10