Work

Leadership, empowerment and customer satisfaction in teaching institutions

Year: 2011

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/17542731111139473

Authors: Seema Arif, Maryam Ilyas

Institutions: University of Central Punjab, University of the Punjab

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W1568705387

FWCI: 2.927

Cites: 64

Cited by: 27

Related to: 10