Work

Salespersons' service quality and customer loyalty in fashion chain stores

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of Fashion Marketing and Management

DOI: 10.1108/13612020910939905

Authors: Cheng Yu Sum, Chi Leung Hui

Institution: Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1569494677

FWCI: 3.534

Cites: 28

Cited by: 48

Related to: 10