Work

Opening the black box

Year: 2005

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230510587159

Authors: Chieh‐Peng Lin, Cherng G. Ding

Institutions: Vanung University, National Yang Ming Chiao Tung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1572253258

FWCI: 6.673

Cites: 52

Cited by: 122

Related to: 10