Work

Five Star Crisis Management — Examples of Best Practice from the Hotel Industry

Year: 2013
Type: book-chapter
Abstract: The background for this study is in the complex and fragmented business environment of today when many organisations are interdependent from each other across the globe thus making it harder for companies to insulate themselves against a crisis event [1]. Furthermore, the media of today is ready to inform us of any critical events around the world at a moment’s notice [2, 3]. The ‘everyone can be a journalist’ culture is encouraged by popular media requesting photographs and video footage from individuals currently caught in an unexpected chain of events. Today, words like ‘crisis’ and ‘disaster’ are featured in everyday vocabulary to grab attention, thus resulting in a depreciation of the actual meaning of this term. Overall, an atmosphere hungry for crisis has been created.
Language: English
Subfield: Communication
Open Access status: hybrid
OpenAlex ID: W1573804043
FWCI:
Cites: 14
Cited by: 6
Related to: 10