Work

THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)

Year: 2001

Type: article

Study design: Observational Study

Source: Journal of Business Ethics

DOI: 10.1023/a:1010714703936

Authors: Kelly C. Strong, Richard C. Ringer, Steven A. Taylor

Institutions: Michigan Technological University, Illinois State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1575360808

FWCI: 4.617

Cites: 29

Cited by: 121

Related to: 10