Work

Self-service Revisited:

Year: 2007

Type: article

Source: European Management Journal

DOI: 10.1016/j.emj.2007.06.005

Authors: Harald Salomann, Malte Dous, Lutz Kolbe, Walter Brenner

Institutions: University of St.Gallen, University of Göttingen

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1576276971

FWCI: 1.938

Cites: 19

Cited by: 25

Related to: 10