Work

Using Process Mining for Itil Assessment: a Case Study With Incident Management

Year: 2008

Type: article

Authors: Diogo R. Ferreira, Miguel Mira da Silva

Institution: Universidade Técnica de Lisboa

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1577237355

FWCI: 3.23

Cites: 25

Cited by: 14

Related to: 10