Work

Messung von Kundenzufriedenheit

Year: 2002

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-663-10593-0_11

Authors: Kurt Matzler, Franz Bailom

Institution: Universität Innsbruck

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1577372287

FWCI: 11.06

Cites: 30

Cited by: 32

Related to: 10