Work

Models of Customer Value

Year: 2008

Type: book-chapter

Source: International series in management science/operations research/International series in operations research & management science

DOI: 10.1007/978-0-387-78213-3_8

Authors: Sunil Gupta, Donald R. Lehmann

Institution: Harvard University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W157935769

FWCI: 6.522

Cites: 107

Cited by: 19

Related to: 10