Work

Perceived Value, Reputation, Trust, and Switching Costs as Determinants of Customer Retention

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Relationship Marketing

DOI: 10.1080/15332667.2015.1041353

Authors: Gabriel Sperandio Milan, Luciene Eberle, Suélen Bebber

Institution: Universidade de Caxias do Sul

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1580052849

FWCI: 2.942

Cites: 60

Cited by: 45

Related to: 10