An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers
Year: 2010
Type: article
Abstract: Purpose This paper aims to report on an investigation of logistics service provider (LSP) capabilities and how these capabilities contribute to LSP competitiveness in the context of China. Design/methodology/approach This paper draws on work from economics and strategy on firm‐level competitiveness, particularly the resource‐based view, to develop and empirically examined 13 firm‐specific capability constructs based on a survey of Chinese LSPs. Findings Exploratory factor analysis and factor analysis regression indicated all 13 constructs are critical to a Chinese LSP's competitiveness and are interlinked in contributing to it. The findings also revealed the most critical capability is service quality; this capability was further assessed and two sub‐constructs of operations and relationship management emerged. Practical implications The results of the empirical study provide a useful way for LSP managers to identify and appraise their firm's capabilities and competitiveness. Originality/value This study contributes by addressing a gap of empirical research concerning LSP competitiveness and capabilities.
Authors: Xiaohong Liu, David B. Grant, Alan C. McKinnon, Yuanhua Feng
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1580845782