Understanding Organizational Change and Misfits of Enterprise Resource Planning System: A Stage View of Context, Content, and Process Analysis
Year: 2004
Type: article
Abstract: Adopting an enterprise resource planning (ERP) system has become a symbol that represents both business abilities and IT capabilities, as all ERP systems have inherent best practices of business models for diversified industries.However, misfits between the functionality offered by the package and that required by the firm are common problems when adopting an ERP system.Moreover, implementing packaged software necessitates disruptive organizational change and the degree of change is determined mostly by the resolution of "misfit" problems.This study draws upon data from two cases to understand the change dynamics and the misfits of adopting an ERP system from a stage view.The results reveal that industrial-, business-, and regulatory-specific misfits often occurred in the chartering phase; misfits of data, process, output, and schedule are the major problems in the project phase; misfits of information and new business requirements are the main concerns in the shakedown and onward and upward phases.Resolutions for and impacts of these misfits are addressed in the study.
Authors: Hsiao-Lan Wie, Eric Wang
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
Funder: Ministry of Education, India
OpenAlex ID: W1580980068