Work

E-Services: A Synthesis and Research Agenda

Year: 2007

Type: book-chapter

Source: Deutscher Universitätsverlag eBooks

DOI: 10.1007/978-3-8350-9614-1_3

Authors: Charles F. Hofacker, Ronald E. Goldsmith, Eileen Bridges, Esther Swilley

Institutions: Florida State University, Kent State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W158341328

FWCI: 14.77

Cites: 150

Cited by: 117

Related to: 10